FAQ

Find answers about shipping, orders, returns, and partnerships.

Shipping

How long does shipping take?

Shipping typically takes 5–12 business days depending on your location.

Do you ship internationally?

Yes, we ship to most countries worldwide.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

Why is my order taking longer than expected?

Delays may occur due to customs, holidays, or high demand periods.

Can I change or cancel my order?

Orders can be modified or canceled within 12 hours of placing them.

I entered the wrong address. What should I do?

Please contact us immediately. Changes cannot be guaranteed after shipment.

Will I receive an order confirmation?

Yes, you will receive a confirmation email after placing your order.

What is your return policy?

Returns are accepted within 30 days for unused items in original condition.

How do I request a refund?

Contact support with your order number and reason for return.

Do I have to pay return shipping?

Return shipping may apply unless the item is defective or incorrect.

When will I receive my refund?

Refunds are processed within 5–10 business days.